Returns & Refunds

Returns and Exchange Policy of Physical Products at Winifred

Due to the nature of our print-on-demand products, replacements or refunds are provided only if the product is defective or materially different from the description on its respective site

Below, you'll find our comprehensive Returns and Exchange Policy to ensure a smooth and hassle-free experience.

Returns & Refunds:
Unfortunately, we cannot accept returns or provide refunds for the following reasons:

- Incorrect Size, Color, or Product Type Selection.
- Satisfactory Image Quality of the Product.
- Accidental Order Placement or Change of Mind.
- Orders cannot be canceled after 12 hours of placement.
- Refunds are not applicable for purchases made using coupon codes.

Return and Refund Criteria:
We strive to maintain the highest standards of quality in our products. However, in the rare event that you encounter any issues with your purchase, we offer returns and refunds under the following circumstances:

Lost Orders:
If your order is lost in transit, we will promptly dispatch a replacement at no additional cost to you. You will receive a tracking number to monitor the status of your replacement shipment.

Return Policy or Replacement:
Should your product exhibit any of the following issues upon delivery, please reach out to us with supporting images and your order number:

- Unclear Printed Image.
- Misalignment of Printed Image.
- Incorrect Product Received.
- Delivery-Related Damage (e.g., torn, dirty).
- Size, Color, or Style Discrepancy.
- Other Errors on our part.

Upon verification of the issue, we will proceed with a refund or replacement.

Refunds Policy:
Refunds will be issued to the original method of payment used for the order. Please note the following:

- Shipping costs are non-refundable.
- Refunds will be processed for duplicate orders or damaged/faulty items returned within the specified conditions.

Return Process:
To initiate a return, please follow these steps:

Step 1: Return Preparation
- Ship the item(s) back to us within 10 days of delivery.
- Ensure the item is unused, unworn, unwashed, and undamaged, with all original packaging and tags intact.
- Include a receipt or proof of purchase with your return shipment.
- You are responsible for return shipping costs.

Step 2: Processing
- Once we receive your return, we will notify you via email.
- We will promptly assess your return and notify you of the refund approval or rejection.
- Refunds will be processed within 3-5 business days upon approval.

If you have any further inquiries or require assistance with your refund, please contact us at help@winifred.com.

Thank you for choosing Winifred. We value your satisfaction and look forward to serving you again!